Frequently Asked Questions

How Can I Track My Order?

Once your order has been dispatched, check your shipping confirmation email for tracking information. If you need assistance, contact support@belvo.shop.

Shipping options, estimated delivery times, and applicable shipping charges are provided in our Shipping Policy and at checkout. Delivery times may vary depending on the destination and order processing.

Please review our Return Policy for information about eligible returns, the return request period, product condition requirements, and the steps to submit a return request.

To request a refund, contact support@belvo.shop with your order number and reason for the request. Refund eligibility, processing times, and applicable conditions are explained in our Refund Policy.

If you need to cancel or change an order, contact support@belvo.shop as soon as possible. Requests depend on the order’s processing and dispatch status.

Available payment methods are displayed during checkout. Please review the available options, order total, shipping charges, and any applicable taxes before placing your order.

Contact support@belvo.shop with your order number, a description of the issue, and clear photos of the item received. Our team will review your request according to the applicable store policies.

For questions about products, orders, shipping, payments, returns, or refunds, email our support team at support@belvo.shop. Please include your order number when contacting us about an existing order.

Each product page provides available product details, including color, material, dimensions, design, and carrying options where applicable. Review these details carefully before placing your order.

Belvo handles customer information according to its Privacy Policy. Please review the policy to understand how personal information is collected, used, protected, and managed when you browse or purchase from our website.

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